FAQ

General

What types of services do you offer?
- We offer a wide range of services, including:
  - Airport transfers (to/from all major airports)
  - Point-to-point transportation (e.g., hotel to event, office to airport)
  - Hourly charters (for weddings, proms, corporate events)
  - Wine tours
  - City tours
- We can also accommodate special requests, so please don't hesitate to inquire.
What is your service area?
- We primarily service [List your primary service area, e.g., San Francisco, Marin County, Napa Valley]. However, we can also accommodate requests for longer distances, so please inquire for a quote.
How far in advance should I book?
- For airport transfers and point-to-point transportation, we recommend booking at least 24 hours in advance.
- For special events like weddings or proms, we recommend booking well in advance, ideally several weeks or even months ahead of time, especially during peak season.
What are your hours of operation?
- We operate 24/7, 365 days a year.
How can I contact you?
- You can contact us by:
  - Phone: (415)994-0308
  - Email: [email protected]
  - Online Booking: www.erralimo.com
  - Text: (415)994-0308

Reservations and Booking

How do I make a reservation?
- You can make a reservation online through our website, by phone, or by email.
What information is required for a reservation?
- To make a reservation, we will need:
  - Pick-up and drop-off locations
  - Date and time of service
  - Number of passengers
  - Any special requests (e.g., child seats, wheelchair accessibility)
  - Contact information (name, phone number, email address)
Can I cancel or modify my reservation?
- Yes, you can cancel or modify your reservation. However, cancellation policies may vary depending on the type of service and the notice period. Please refer to our cancellation policy for details.
What happens if my flight is delayed?
- We will monitor your flight status and adjust accordingly. Please provide your flight information when making your reservation.

Vehicles and Services

What types of vehicles do you have?
- Our fleet includes:
  - [List vehicle types, e.g., Sedans, SUVs, Stretch Limousines, Party Buses, Luxury Vans]
- We can accommodate groups of all sizes.
Are your vehicles equipped with amenities?
- Yes, our vehicles are equipped with a variety of amenities, including:
  - Comfortable seating
  - Climate control
  - Sound systems
  - Complimentary bottled water
  - Some vehicles may also have Wi-Fi, TVs, and bars (please inquire for specific vehicle details)
Do you provide child safety seats?
- Yes, we can provide child safety seats upon request. Please let us know when making your reservation.
Are pets allowed?
- [State your pet policy. Most limousine companies do not allow pets, but some may make exceptions for service animals.]

Pricing and Payment

How are your prices determined?
- Our prices are based on factors such as:
  - Distance traveled
  - Duration of service
  - Type of vehicle
  - Time of day/day of the week
  - Any additional requests (e.g., waiting time, extra stops)
Do you offer discounts?
- We may offer discounts for:
  - Corporate accounts
  - Multiple bookings
  - Senior citizens (in some cases)
  - Military personnel (in some cases)
  - Please inquire about any available discounts.
What forms of payment do you accept?
- We accept [List accepted payment methods, e.g., Credit cards, Debit cards, Cash]
When is payment due?
- Payment is typically due at the time of booking, but some services may have different payment terms.

Chauffeurs

Are your chauffeurs professional and experienced?
- Yes, all of our chauffeurs are professionally trained and background-checked. They are courteous, discreet, and knowledgeable about the local area.
What should I do if I have an issue with my chauffeur?
- If you have any concerns about your chauffeur's service, please contact us immediately so we can address the issue promptly.