Erra Limo (we) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and1 share your information when you use our services, including our website,2 mobile apps, and transportation services.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes3 information that can be used to identify you, such as your name,4 contact information (phone number, email address, postal address), payment information (credit card details), driver's license information (if required), and any other information you provide to us.5
- Trip Information: This includes details about your rides, such as pick-up and drop-off locations, dates and times of service, destinations, routes taken, and any special requests you make.
- Device Information: We may collect information about the device you use to access our Services, including your IP address, browser type, operating system,6 device identifiers, and mobile network information.
- Location Information: With your permission, we may collect your precise location data through your mobile device to facilitate pick-up and drop-off services.7 We may also collect general location information from your IP address.
- Usage Information: We may collect information about how you use our Services, such as the pages you visit on our website, the features you use in our apps, and your interactions with our customer service team.8
How We Use Your Information
We use your information for the following purposes:
- Providing and Improving Services: To provide you with our transportation services, process your reservations and payments, communicate with you about your rides, and improve the quality and functionality of our Services.
- Customer Support: To respond to your inquiries, resolve issues, and provide you with assistance.
- Marketing and Promotions: With your consent, we may send you marketing communications about our services, promotions, and special offers. You can opt out of these communications at any9 time.
- Legal Compliance: To comply with applicable laws and regulations, including those related to transportation and data privacy.
- Safety and Security: To ensure the safety and security of our passengers, drivers, and Services, including fraud prevention and detection.
- Analytics: To analyze how our Services are used and to identify trends and patterns.
How We Share Your Information
We may share your information with the following categories of third parties:
- Service Providers: We may share your information with third-party service providers10 who perform services on our behalf, such as payment processing,11 customer support, data analytics, and marketing.
- Transportation Partners: We may share your information with our affiliated transportation providers to fulfill your ride requests.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights or the safety12 of others.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.13
Your Choices
- Access and Correction: You may access and update your personal information through your account settings or by contacting14 us.
- Marketing Communications: You can opt out of receiving marketing communications from us by following15 the unsubscribe instructions in our emails or by contacting us.16
- Location Information: You can control the collection of your precise location data through your mobile device settings.17
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission18 over the internet or electronic19 storage method is 100% secure.
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children20 under 13.
Changes to this Privacy Policy
We may update21 this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Erra MN Inc.
6399 Christie Ave, 434,
Emeryville, CA 94608
+1(415)994-0308
Please note: This is a sample privacy policy and may need to be modified to comply with the specific laws and regulations that apply to your business. You should consult with an attorney to ensure that your privacy policy is compliant.